Important information
Certificates from courses prior to 1 January 2025 are no longer available. If you require a certificate you should undertake one of the courses now available.
- Previous courses completed are still valid from the completion date on the certificate for at least two years, except where regions require more frequent course completion.
- Some regions may require annual completion.
Question: Where can I get help?
Read the contents of this page and the Help page.
Question: Is ASCIA anaphylaxis e-training accredited?
Answer: ASCIA is not an accrediting body so the certificate supplied at the successful completion of courses is proof of completion only for the ASCIA anaphylaxis training (except for the CEC course as detailed above).
The certificate does not constitute a qualification and no reference should be made of being endorsed or certified by ASCIA. The certificate is valid from the date the course was completed until the applicable regional body requires the training to be repeated.
It would seem reasonable to repeat training at least every two years. You should check your region's guidelines/legislation to meet the training requirements.
Note: ASCIA anaphylaxis e-training for Children’s Education/Care (CEC) has been approved by the Australian Children's Education and Care Quality Authority (ACECQA) for the purposes of the Education and Care Services National Law, and published in accordance with regulation 137(1)(e) of the Education and Care Services Regulations.
Question: How often should I undertake anaphylaxis training?
Answer: The Best Practice Guidelines for anaphylaxis prevention and management state training should be undertaken at least every two years. You should check your region's guidelines/legislation to meet the training requirements.
It is recommended that Victorian school staff complete the online anaphylaxis training course every two years, to keep their knowledge current. For further information about these requirements go to https://www2.education.vic.gov.au/pal/anaphylaxis/policy
The Victorian Department of Education and Training requires staff to be verified in the use of an adrenaline device by a School Anaphylaxis Supervisor within 30 days of completing this course. Please check that your school has staff that have been trained in this role.
If your school does not have a School Anaphylaxis Supervisor you may need to complete the course again once a verifier is available. For any further information, please contact the Royal Children’s Hospital Anaphylaxis Support Advisory Line between the hours of 8.30am to 5.00pm, Monday to Friday. Phone 1300 725 911 or 03 9345 4235 or email at anaphylaxisadviceline@rch.org.au
Question: Which course should I choose?
Answer: See Course selection
Question: I am having trouble registering. I have not received an email and can't log in.
Answer: The automatic email that is sent to a nominated email address to authenticate an account may be blocked by a Spam filter on your own computer, your network provider or your ISP.
If your email address is a common email address such as; hotmail, yahoo or bigpond, the automatic email confirmations may be stopped by firewalls. If you have not received your confirmation email, please try your junk/spam inboxes, try using another email address that is not hotmail, yahoo or bigpond or contact
Help.
The automatic email also cannot be received if you enter your email address incorrectly when creating your account, so correctly entering your email address when registering is essential.
For more help see Having troubling establishing your account?
Question: My password is not working?
Answer: Both usernames and passwords are case sensitive. The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).
Example password: kp?Gd6ma*7
Question: Can I log in using someone else's password or email address?
Answer: An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address.
Email addresses may be established at no cost by anyone if they have access to the internet (e.g. http://mail.google.com/ https://login.yahoo.com/ ).
Question: Can our School or Childcare centre use the one email login for all staff?
Answer: An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address
Question: Why do screens appear to "freeze"?
Answer: The apparent freezing is a slow response from your internet connection. There is continuous communication between the website and your computer. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by ASCIA.
When undertaking ASCIA anaphylaxis e-training (or any other web based training), access to a reliable computer and good internet connection are key factors to successful completion of e-training. To allow for these variables ASCIA anaphylaxis e-training has been developed so that new attempts may be undertaken as many times as an individual wishes to do so.
Note: If you access using wifi, it must be a stable connection.
Question: I completed the course but it dropped out or froze, which may be due to my internet connection and my progress wasn't saved.
Answer: If you have not completed the course and leave it open on your computer in an inactivate state for more than 60 minutes, the database will automatically log you out. With an automatic log out your position in the course or your final result may not be captured.
When undertaking ASCIA anaphylaxis e-training (or any other web based training), access to a reliable computer and good internet connection are key factors to successful completion of e-training. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by ASCIA. To allow for these variables ASCIA anaphylaxis e-training has been developed so that new attempts may be undertaken as many times as an individual wishes to do so.
For more help see Browser use
Question: I completed the final test but I am having troubles finding the certificate. Can you help or is it gone forever?
Answer: When the database has captured your result following course completion, a certificate will be available to print. Access to the certificate is gained from your course page. The certificate is only valid if it shows your result as 100% or more.
Question: What are the minimum computer and internet requirements to run ASCIA anaphylaxis e-training?
Answer: ASCIA anaphylaxis e-training should function correctly with:
- Computers using a modern browser (eg Internet Explorer, FireFox, Google Chrome, Safari etc). It is strongly advised to keep your browser up to date.
- Cookies enabled (Most Internet browsers are preset to accept cookies). Cookies allow your results and activity to be captured.
- Stable internet connection, broadband recommended. (For users going through a Local Network, check with your local Network administrator for any firewall issues.)
Question: What are the factors that may influence the speed of my connection to the Internet?
Answer: Three points to consider
- Network peering affects uploading and downloading
As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering.
Occasionally, networks will experience a delay when sending a piece of data to the next destination. When latency occurs, it can cause peering issues. As a result, people using certain ISPs may have trouble accessing data other from sites. - The upload speed offered by your ISP
Many ISPs gloss over their uploading speeds because most common high-speed technology has uneven or asymmetrical uploading/downloading (sometimes called upstream/downstream) speeds.
Cable internet, for example, is one of the most widely used internet connection types. Downloading is usually very fast at around 10 megabits per second (Mbps). Uploading speed, however, is typically limited to around 1 Mbps. Your specific speed will vary depending on your network, but you can expect about a 10:1 download/upload ratio. - With wireless networking speeds vary based on the number and types of devices connected. A lot of devices advertise high networking speed, but those figures refer to devices talking to each other, not necessarily how fast it can send and receive
data through the Internet. Some devices, such as 4G phones, connect at only 9.5Mbps which will slow down the entire network to 9.5Mbps.
Additionally, your bandwidth may become constrained If multiple users in your office/school are also uploading large files at the same time.
Question: My school is planning a PD day and everyone will do the course at the same time. What issues may arise?
Answer: There are a number of points with regard to large school group access of the course that are important.
- Registration uses a system email. A user has to get their email correct in the first place for the system generated email to have a chance of reaching them.
- How the system email is perceived by your ISP, LAN Spam protection and computer Spam protection may also influence receipt. Legitimate system emails sometimes may be incorrectly treated as Spam (as more than 90% of the world's emails are Spam).
- The ASCIA anaphylaxis e-training website is capable of handling multiple users into the thousands in a day. However if multiple access occurs from a particular network position, local congestion may be a factor. If you have all staff trying to access over your school LAN at the same time this may be an issue. You should seek advice from your LAN administrator.
- Experience from school staff trying to access for PD days shows the following:
- register before the day so that if an account is not established there is some time to have it confirmed manually.
- allowing/encouraging staff to complete the course throughout the day or over the week, rather than at the one time may reduce staff frustration if there are any issues.
- allowing/encouraging staff to complete the course at alternate times of their choosing before the day.
Answer: Contact the Royal Children’s Hospital Anaphylaxis Support Advisory Line for all school anaphylaxis management enquires, including the implementation of Ministerial Order 706. The advisory line is available between the hours of 8.30am to 5.00pm, Monday to Friday. Phone 1300 725 911 or 03 9345 4235 or email anaphylaxisadviceline@rch.org.au